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Blood Pressure Monitor | 802-LTE Error Troubleshooting

Issue

The 802-LTE Blood Pressure Monitor has displayed an error when attempting to take blood pressure readings.

 

Resolution

Below you will find each error code that can be displayed on the 802-LTE Blood Pressure Monitor along with an explanation of what the code means and troubleshooting steps to take to resolve the issue.

 

  • E1

Explanation

The E1 error indicates that the device is not detecting any resistance when attempting to inflate the cuff or it is detecting a blockage and unable to inflate the cuff at all.

The 802-LTE pumps air into the cuff to secure it around a users arm and create enough contact for it to begin detecting the users pulse. When the device pump activates but the device never detects that contact, it can not take a measurement. Similarly, if the pump is unable to inflate the cuff at all due to a blockage, the device will also not be able to take a measurement.

 

Troubleshooting

  1. Ensure that the cuff tube is plugged securely into the hole marked "Cuff Port".
    • A common mistake is to attempt to plug the cuff into the AC adapter port on the other side of the device.
  2. Inspect the cuff for any rips, tears or holes that could affect the cuff's ability to inflate.
  3. Contact customer support for a replacement cuff or NIBP adapter.
  • E2

Explanation

The monitor detects motion, talking or the pulse is not readable while measuring.

 

Troubleshooting

  1. Movement can affect the measurement. Relax for a moment and then measure again.
  2. Wrap the cuff around your arm and position it before tightening. Ensure the cuff is 2-3cm above the elbow with the hose facing down towards the user's wrist.

 

  • E3

Explanation

The E3 error indicates that the device could not detect the users pulse.

The 802-LTE uses the oscillometric method, meaning that uses a pressure sensor to monitor arterial wall vibrations and pulse while inflating its cuff. If something interferes with the devices ability to detect the users pulse, a measurement cannot be taken.

 

Troubleshooting

  1. Remove any clothing that may be between the cuff and the users skin.
  2. Ensure that the cuff is appropriately positioned on the upper arm of the user. It can not be used on the wrist or leg.
  3. Make sure the cuff is positioned on the upper arm correctly.
    • See illustration to the right.
  4. The cuff is scrunched up against one side of the buckle
 mceclip0.png

 

  • E6

Explanation

Radio communication failure

 

Troubleshooting

  1. Contact Customer Support

 

  • Other Codes (E5, EE, 'out')

Explanation

These codes involve calibration errors or the measurement being out of range.

 

Troubleshooting

  1. Retry the measurement after taking a minute to relax.
  2. If the error persists, contact customer service. Do not attempt to re-calibrate the device yourself. 

 

To start the return process, please send an email to the Prevounce | Pylo Support Team at support@prevounce.com .

 

 

 

 

 

 

 

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