| Message |
Possible reason |
Solution(s) |
| HI | Blood glucose results may be higher than 600 mg/dL. | Review proper testing procedures and perform a quality check with a control solution. Repeat blood test; if “HI” still appears, call your doctor or seek medical attention immediately |
| LO |
Blood glucose result may be lower than 20 mg/dL. |
Review proper testing procedure and perform a quality check with a control solution. Repeat test; if “LO” still appears, call your doctor or seek medical attention immediately. |
|
Low Battery |
Battery is low |
Charge the battery |
| Sampling error, please insert new strip and retest |
A blood sample was applied to the test strip before the meter displayed: “Apply a drop of blood”. Or, when testing a control solution, a drop of control solution was applied to the test strip before the meter displayed: “Apply a drop of control solution”. |
Please discard the used test strip and retest using a new strip |
|
Used or damaged strip, please insert new strip |
The inserted test strip has been used or damaged |
Please use a new test strip. |
|
Device malfunction, please test with control solution |
The meter has malfunctioned. |
Do a Quality Control Test or reinstall the batteries to check if the meter works properly. |
|
Signal failure, please insert new strip |
Meter detects an abnormal signal while testing |
Repeat the test using a new test strip. |
|
Strip error, please check strip and re-insert |
Meter senses that strip code may be affected. |
Remove strip, check it and reinsert. If unsuccessful, discard the strip and use a new one |
|
Low blood volume, please insert new strip and retest |
The applied blood sample volume is insufficient. |
Discard the used strip and repeat the test using a new test strip. |
|
Auto-coding error, please call customer service |
An issue calibrating the Meter has occurred. |
• Remove the test strip from the meter. • Turn on the meter (press and hold the “home” button for 3 seconds). • Press and hold the “home” button again to turn the meter on and insert the test strip. • If you do not see the error message again your meter is functioning properly and able to perform a test |
|
SIM Not Inserted; Searching.. |
Service is being interrupted. |
Reboot the device by removing the battery from the back, leaving it removed for 2 minutes and then reinserting. This will force a reconnection. |
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