Tasks

New “Tasks” Functionality 

This tool is currently undergoing additional feature testing, after being added to the Prevounce platform as a standard feature. Future updates, and additional information about Tasks will be added to this article on the knowledge base.

Using Tasks:

Creating trackable responsibilities, assigning them as appropriate, and managing them efficiently is an essential part of any remote care management program. Tasks is a feature on the Prevounce platform that allows care teams to accomplish every step in that process without leaving Prevounce to create reminders or notes in other applications. 

Tasks allows users to create To-Do items, with multiple queues, and priority levels, that are visible in a dedicated task menu and individual patient pages. This feature is designed to increase speed, efficiency and oversight of the important day to day activities of care management teams.

To access Tasks, look to the left hand side of the screen, if the feature is enabled in your platform, underneath the dashboard section is a tasks section that, when clicked, offers a “Task Management” page and a task “Settings” page.

The Task Management page allows users to search, filter, and create tasks for any users on the platform. By default this will open to show all of the tasks in the platform, with the ability to filter these tasks by: 

• Specific queue
• User the task is assigned to
• Status (To-Do/Completed)
• Priority (High/Medium/Low)
• Created and completed date ranges

This page also allows users to create tasks by clicking the blue “Create Task” button at the top right hand corner of the page. Once that button is clicked, a window will open that contains all of the key areas for creating a useful and trackable task.

Aside from just a task title and relevant details, the task window allows users to assign it to a selected user in the platform, set the status, priority, due date, queue name, and select the patient for the task. Once the task has been filled out appropriately, the user can click save and the task will then appear in both the Task Management page and in the Tasks tab in the patient’s remote care management page. 

Tasks can also be created as triggers to patients' connected device readings. By navigating to the "Device settings" section of a patient's remote care management page, and opening the triggers menu, you can select "Create Task" on the left hand side and populate the task you would like to create once a certain threshold is reached. This brings together tasks and connected device readings to make sure precise, effective follow up is always completed when a patient reaches specified ranges.

The “Task Settings” page offers users the ability to create and manage defined queues. Clicking the blue “New Queue” button on the right side of the page will open a menu for creating and defining a Queue for the categorization of new or existing tasks. 

Within the queue creation menu users can choose colors similar to the tags feature, to quickly identify types of tasks. As well as marking the queue active or inactive.

Once a task has been created it will be visible not only in the Task Management page, but also in the patient’s remote care management page. In the RCM page each patient will have a tab dedicated to their tasks, which allows users to filter and prioritize tasks for the patient. Care managers can focus on completing the tasks most relevant to their patient, and can track all of their relevant progress from within the remote care management page, all while logging care time, examining care plans or the patient’s connected device data.

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